Vendor-Independent Device Management for TWIG, Emerit & Multi-Vendor Safety Devices

Q: Which device manufacturers does Cuebly support?

Cuebly supports TWIG, Emerit, Teltonika, and other manufacturers. View the complete hardware compatibility list including specific models, technical specifications, and integration details here .

Q: Can we use our own SIM cards instead of Cuebly-managed SIMs?

Yes. Cuebly supports both Cuebly-managed SIM cards and customer-provided SIM cards. With Cuebly SIMs, you have more monitoring options and free SMS messaging to the devices. With your own SIMs, you manage your own contracts and must provide SIM and APN information when adding a device. Many integrators use a hybrid approach: Cuebly SIMs for critical deployments and their own SIMs where existing contracts exist.

Q: How does over-the-air provisioning work?

The initial provisioning can be triggered manually, or automatically upon adding a device to the platform . This is also true when using the import feature to add many devices at once. Initial APN and server settings are sent to the device over SMS. The device receives the message, applies settings, reboots, and connects. No physical access required. Devices can be shipped directly to end users and provisioned remotely.

Q: Can we transfer devices between customer environments?

Yes. From the reseller environment, select devices and transfer them to different customer accounts. Useful when contracts change, customers upgrade or downgrade tiers, or hardware needs reallocation. Device history can be downloaded to be preserved, or immediately reset based on your requirements. Transfers complete instantly.

Q: How do firmware updates work?

Cuebly tracks firmware versions and notifies you when mandatory changes are needed. Depending on the hardware, you can directly push updates over-the-air to individual devices, device groups, or entire customer environments. Schedule updates during maintenance windows. Monitor update progress in real-time. Roll back if issues occur. Firmware management ensures devices stay secure and benefit from manufacturer improvements.

Q: What happens if a device goes offline?

Cuebly tracks connectivity status and displays last-seen timestamps. Set up automated alerts for devices offline longer than specified thresholds (e.g., >24 hours). Use diagnostic tools to request location updates, check SIM status, view connection logs, raw device communication logs, or trigger reboots remotely. Most connectivity issues resolve without physical access.

Cuebly’s vendor-independent device management platform enables system integrators to provision, configure, and monitor safety devices from multiple manufacturers through a unified interface. Like TWIG, Emerit, Teltonika, Eview and others. No vendor lock-in, no separate management consoles per brand.

Deploy devices over-the-air (OTA) without physical access. Change configurations and troubleshoot remotely. Whether managing 50 TWIG TUP93EU devices for one customer or 500 mixed Emerit and Teltonika trackers across multiple deployments, Cuebly centralises device lifecycle management.

Built for system integrators serving diverse customers with varying hardware requirements. Scale efficiently from pilot projects to enterprise fleets while maintaining complete control over device configurations, updates, and health monitoring.

Multi-vendor support: TWIG (TUP93EU, TUP92EU, TUP91EU), Emerit (e-RG360, e-B10), Teltonika, and more
Over-the-air provisioning: Remote device setup and configuration, no cables required
Bulk operations: Apply configurations, push updates, or transfer devices across customer environments at scale
Health monitoring: Real-time connectivity status, battery levels, firmware versions, and diagnostic alerts

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Vendor-independent device management for TWIG, Emerit, and multi-vendor safety devices

Why Vendor-Independent Device Management Matters

Most device management platforms lock you into a single hardware vendor. TWIG Point manages only TWIG devices. Emerit’s platform supports only Emerit products. When you need to deploy different hardware for different customers or use cases, you’re forced to manage multiple separate consoles.

This fragmentation creates operational complexity. Your team must learn different interfaces, manage separate credentials, and switch between platforms to oversee your entire device fleet. When a customer asks about device status or you need to troubleshoot connectivity, you waste time navigating multiple systems.

Hardware Flexibility

Vendor-independent device management gives you hardware choice. Deploy TWIG TUP93EU devices for customers requiring long battery life and compact form factors. Use Emerit e-WG200 trackers when indoor positioning and BLE beacon integration are priorities. Select Teltonika GPS units for asset tracking use cases. Choose optimal hardware per customer requirement without platform constraints.

Different customers have different budgets. Premium enterprise clients might demand top-tier devices with advanced features. Cost-conscious customers prefer basic, reliable hardware. Multi-vendor support lets you serve both segments without managing separate platforms.

Operational Efficiency

Centralised device management means one interface for your entire team. Technicians provision devices using consistent workflows regardless of brand. Support staff troubleshoot connectivity issues from a single console. Administrators apply updates across mixed fleets with bulk operations.

When training new employees, they learn one platform. Not three or four vendor-specific tools. Documentation is unified. Workflows are standardised. Your team becomes more efficient as device counts grow.

Future-Proofing

Hardware vendors evolve. New manufacturers enter the market with innovative devices. Existing vendors may discontinue products or change business models. Vendor-independent architecture protects your business from disruption. Adding support for new device types doesn’t require migrating to a different platform or rebuilding integrations.

System integrators choose vendor-independent platforms to maintain flexibility, reduce operational complexity, and future-proof their infrastructure investments.

Complete Device Lifecycle Management

From initial provisioning to end-of-life decommissioning. Cuebly manages every stage of device lifecycle for multi-vendor fleets.

Over-the-Air (OTA) Provisioning

Deploy devices without physical access. When a TWIG TUP93EU or Emerit e-RG360 device powers on with a Cuebly-managed SIM card, it automatically registers to the platform, downloads its configuration, and becomes operational. No technician visit required.

For devices using customer-provided SIM cards, send configuration parameters via SMS or IP. The device receives settings, applies them, reboots, and connects. Remote provisioning eliminates shipping delays and reduces deployment costs. Devices arrive at customer sites ready for immediate activation.

Bulk provisioning supports large deployments. Import device lists via CSV, assign them to customer environments, and push configurations simultaneously. Deploy 100 devices across 10 customers in the time it takes to configure one device manually.

Firmware Management

Keep device firmware current across mixed hardware fleets. Cuebly tracks firmware versions per device and notifies you when updates are available from manufacturers (TWIG, Emerit, Teltonika) or when there are known bugs.

Firmware management prevents security vulnerabilities and ensures devices benefit from manufacturer improvements. Devices running outdated firmware can be flagged for mandatory updates.

Configuration Templates

Standardise device configurations with reusable templates. Create a “Logistics Delivery Driver” template with specific alarm protocols, man down settings and check-in intervals. Apply it to all TWIG devices deployed for delivery service customers.

Templates reduce configuration errors and speed deployment. New devices inherit proven settings rather than being configured from scratch. When you refine a configuration based on operational experience, update the template and apply changes to existing devices in bulk.

Per-customer templates support diverse use cases. Healthcare customers might use “Hospital Nurse” templates with indoor positioning enabled. Security companies deploy “Patrol Guard” scenario templates with team coordination features. Each customer’s devices follow consistent configurations matching their operational requirements.

Bulk Operations

Manage devices at scale with bulk actions. Select multiple devices and execute operations simultaneously:
– Transfer devices between customer environments (reallocating hardware)
– Apply configuration changes (update check-in intervals, alarm settings)
– Change device names (standardise naming conventions)
– Archive or delete devices (end-of-life management)

Bulk operations save time when managing hundreds or thousands of devices. Changes that would take hours or days manually complete in minutes. Consistent configurations across device groups reduce support complexity.

Health Monitoring & Diagnostics

Monitor device health in real-time. Cuebly tracks connectivity status (online, offline, last seen), battery levels and firmware versions for all devices across customer environments.

Set up automated alerts for critical conditions:
– Device offline >24 hours (potential battery failure or damage)
– Battery level <20% (requires charging)
– Firmware version outdated (security or feature update needed)
– Configuration error (device has inconsistent configuration)

Diagnostic tools enable remote troubleshooting. Request GPS location updates, check SIM card status, view connection logs and raw device communication logs, or trigger device reboots without physical access. Most connectivity issues can be resolved remotely, reducing truck rolls and support costs.

See at a glance which devices need attention, which customers have the most issues, and which device models exhibit the most problems. Use this data to improve deployment practices and hardware selection.

Multi-Vendor Compatibility

Cuebly integrates with leading safety device manufacturers:

TWIG Devices:
NEO: Compact 4G lone worker device with man-down detection
ONE: 4G industrial lone worker device for harsh conditions
EON: 4G Wristwatch for discreet alarm scenarios
EASY: 4G device with long battery life

Emerit Devices:
e-WG200: Multi-band lone worker tracker with indoor/outdoor positioning
e-B10: Bluetooth accessory for smartphone integration
e-BBE9: BLE beacon for indoor positioning infrastructure

Teltonika Devices:
GPS trackers for asset and personnel tracking
Various models with different feature sets and form factors
Including i/o gateways

Other Manufacturers:
More manufacturers are supported. Can’t find your preferred integration? Get in touch with us for a custom integration.

Over-the-air device provisioning process diagram

How Over-the-Air Provisioning Works

Over-the-air (OTA) provisioning eliminates the need for physical device configuration. Understanding the process helps system integrators deploy devices efficiently.

Add devices by IMEI or import lists. Attach SIM cards and map devices to the right customer environment.

Manually trigger the onboarding, or enable the automated onboarding whilst adding the device.

Platform sends configuration SMS to the device

Device processes SMS, updates settings and automatically reboots

Device connects to Cuebly platform and immediately receives the new configuration.

Timeline: 2-5 minutes from power-on to operational status depending on device reboot time.

OTA provisioning supports remote deployment to customer sites, international shipments, and rapid scaling. Devices can be shipped directly to end users without pre-configuration by integrators.

Multi-Vendor Hardware Support

Cuebly integrates with leading personal safety device manufacturers, supporting diverse hardware for different use cases and budgets.

Supported Manufacturers

TWIG – Compact 4G lone worker devices with extended battery life and man-down detection. Models include TUP93EU, TUP92EU, TUP91EU, and TCP90EU.

Emerit – Multi-band trackers with indoor/outdoor positioning capabilities. Product line includes e-RG360 and e-WG200 lone worker trackers, e-B10 Bluetooth accessory, and e-BBE9 BLE beacons for indoor positioning infrastructure.

Teltonika – Rugged GPS trackers for asset and personnel monitoring in demanding environments. Including i/o gateways to integrate various systems with potential free contacts and relays.

Other Manufacturers – Support for additional device types via custom integration.

View complete hardware compatibility list

All supported devices are managed through the same interface with consistent workflows regardless of manufacturer. Device-specific features remain accessible while maintaining unified management experience across your entire fleet.

Device Management Built for System Integrators

Cuebly’s device management is designed for system integrators managing fleets across multiple customers. Operations that would be tedious with vendor-specific platforms become efficient with centralised multi-vendor management.

Cross-Customer Fleet Visibility

View device health across all customers from the reseller environment. Identify systemic issues affecting multiple deployments. See which customers have the most offline devices or which device models exhibit frequent connectivity problems. Use aggregate data to improve deployment practices and hardware selection.

Device Transfer Between Customers

Move devices between customer environments when contracts change, customers upgrade or downgrade service tiers, or hardware needs reallocation. Device history can be downloaded and reset. Transfers complete in seconds from the reseller environment.

Template-Based Deployment

Create device configuration templates based on successful deployments. Apply “Logistics Driver” templates to TWIG devices or “Healthcare Worker” templates to Emerit trackers. New customers benefit from proven configurations without lengthy setup periods.

Scalable Architecture

Whether managing 50 devices or 5.000, operations remain consistent. Adding new customers doesn’t increase management complexity proportionally. Platform performance stays stable as device counts grow.

System integrators choose Cuebly for vendor-independent device management that scales with their business.

How Device Management Works

Step 1

add devices

Add devices to the platform by entering IMEI numbers and selecting device types (TWIG ONE, EON, NEO, EASY, etc.). Assign devices to customer environments. For Cuebly-managed SIM cards, also enter ICCID numbers. Bulk import supports CSV files with hundreds of devices.

Timeline: Individual devices add in <1 minute. Bulk imports process in 5-10 minutes.

Step 2

configure & provision

Apply configuration templates or customise device settings. Define check-in intervals, geofences, alarm protocols, and server connections. Trigger OTA provisioning to send configurations to devices. Devices receive settings, apply them, reboot, and connect to the platform.

Timeline: Configuration takes 2-5 minutes depending on complexity. OTA provisioning completes in 2-15 minutes depending on device type and reboot time.

Step 3

Monitor & manage

Track device information from centralised reports. Monitor connectivity status, battery levels, and firmware versions. Receive alerts for offline devices or low batteries. Adjust configurations or troubleshoot connectivity issues remotely. Transfer devices between customers when needed.

Ongoing: Real-time monitoring with automated alerts for critical conditions.

Cuebly makes it easy to manage devices, apps, and accounts centrally. The platform is reliable, scalable and helps us deliver top tier professional safety solutions with confidence.

Thijs Wagenaar

Managing Director – Secure2Go

Frequently asked questions

Cuebly supports TWIG, Emerit, Teltonika, and other manufacturers. View the complete hardware compatibility list including specific models, technical specifications, and integration details here.

Yes. Cuebly supports both Cuebly-managed SIM cards and customer-provided SIM cards. With Cuebly SIMs, you have more monitoring options and free SMS messaging to the devices. With your own SIMs, you manage your own contracts and must provide SIM and APN information when adding a device. Many integrators use a hybrid approach: Cuebly SIMs for critical deployments and their own SIMs where existing contracts exist.

The initial provisioning can be triggered manually, or automatically upon adding a device to the platform. This is also true when using the import feature to add many devices at once. Initial APN and server settings are sent to the device over SMS. The device receives the message, applies settings, reboots, and connects. No physical access required. Devices can be shipped directly to end users and provisioned remotely.

Yes. From the reseller environment, select devices and transfer them to different customer accounts. Useful when contracts change, customers upgrade or downgrade tiers, or hardware needs reallocation. Device history can be downloaded to be preserved, or immediately reset based on your requirements. Transfers complete instantly.

Cuebly tracks firmware versions and notifies you when mandatory changes are needed. Depending on the hardware, you can directly push updates over-the-air to individual devices, device groups, or entire customer environments. Schedule updates during maintenance windows. Monitor update progress in real-time. Roll back if issues occur. Firmware management ensures devices stay secure and benefit from manufacturer improvements.

Cuebly tracks connectivity status and displays last-seen timestamps. Set up automated alerts for devices offline longer than specified thresholds (e.g., >24 hours). Use diagnostic tools to request location updates, check SIM status, view connection logs, raw device communication logs, or trigger reboots remotely. Most connectivity issues resolve without physical access.

Absolutely. Select multiple devices and execute bulk operations: transfer between customers, apply configuration changes, force configuration updates, change device names, or archive devices. Bulk operations save time when managing hundreds or thousands of devices. Import device lists via CSV for large-scale deployments.

No. While devices have manufacturer-specific features (e.g., Emerit BLE beacon integration, TWIG extended battery modes), core management workflows stay consistent. Add devices, configure settings, monitor health, and push updates using the same interface regardless of brand. Your team learns one platform, not separate tools per manufacturer.

Ready to Simplify Multi-Vendor Device Management?

Stop juggling multiple vendor platforms. Manage TWIG, Emerit, Teltonika, and other safety devices from one unified interface. Provision remotely, update configurations over-the-air, and monitor device health across all your customers.

Book a demo to see vendor-independent device management in action. We’ll show you OTA provisioning, bulk operations, and how system integrators scale efficiently with centralised management.

Book a demo