SIM and connectivity

SIM card management platform for safety devices that must stay online

Non-steered SIMs on at least two networks per country, managed next to the devices they sit in. Usage, alerts and invoices per customer, without logging in to a carrier portal.

Safety devices connected through several mobile networks
  • 2+ networks per country
  • Non-steered
  • 4G only
  • Usage alert at 80%
  • Post-billing

2+

Networks per country, 4 or more as an option

Under 30 sec

To link a SIM to a device

1

Invoice, at the end of the month

When a network drops

The alarm still gets through

Step 1 · Normal day

The device uses the strongest network

A guard’s TWIG is connected to network A, the strongest signal on that site.

  • Non-steered

Step 2 · Outage

Network A goes down

A local outage, maintenance or simply a dead spot in the building. With a single-network SIM the device would now be unreachable.

  • Outage

Step 3 · Switch

The device moves to network B

The SIM can use at least two networks in the country, so the device picks the next strongest one by itself. Nobody has to do anything.

  • Automatic failover

Step 4 · Alarm

The alarm arrives as usual

The man down alarm goes out over network B and reaches Cuebly, and from there the colleagues and the alarm centre.

  • Alarm delivered

Step 5 · Afterwards

You can see what happened

The session history of that SIM shows the connection and the data usage, so you can check it later with the customer.

  • Session history
  • Usage

Control

Everything about the SIM, next to the device

Per SIM, per device and per customer.

Usage you can follow

See data usage per SIM, per device, per customer or in total, which devices are online right now, and how usage develops over the months. A device that suddenly uses much more data stands out straight away.

  • Live sessions
  • History
  • Per customer

Limits and alerts

A monthly limit per SIM or per customer, with an alert at a threshold you choose, and an alert when usage jumps.

Network policies

Allow only the network types you want per SIM, such as 4G only while 2G and 3G are switched off.

SIM in the wrong device

Each SIM is linked to its device. Put it in another one and you get an alert and can suspend it.

SMS and voice per SIM

Switch SMS and voice on or off, for example voice only for devices that call an alarm centre.

Reports you can invoice from

At the end of the month you export usage per customer: data per SIM, active SIMs and costs. Most partners include connectivity in a monthly fee per device, and the report shows what that fee covers.

  • Excel export
  • Per customer
  • Per SIM

Customer environments

Why in one place

Carrier portals don’t know your devices

A carrier portal shows SIMs. Cuebly shows the SIM, the device and the customer together. Use the switch to compare.

Carrier portals | Cuebly

Logins

A portal per carrier

One platform for all SIMs

Which device?

Look up ICCIDs by hand

SIM, device and customer linked

Activation

Insert, power on, check on site

Active at the first switch-on

Costs

Surprises on the monthly bill

Limits and alerts per SIM

Billing

Pay in advance

Invoiced after the month, for actual use

Post-billing

Invoice your customers before we invoice you

Cuebly bills at the end of the month, for actual usage.

You never have to invest up front. You invoice your customers at the start of the month and they pay you around the 15th. Our invoice only follows at the end of the month, with 14 days to pay. Your customer pays before you pay us, however fast you grow.

1stYou invoice your customers
15thYour customers pay you
End of monthCuebly invoices you, for actual use
14th, next monthYou pay Cuebly, on 14 day terms
You never pay up front

Examples

Different customers, different rules

Customer A

100 MB, no SMS or voice

Trackers that only send data. A low limit keeps costs predictable and shows any runaway device quickly.

Customer B

250 MB with voice

Devices that set up a voice call to the alarm centre after an alarm, so voice is switched on.

Customer C

Unlimited data

A premium package where the customer does not want limits, with an alert on unusual jumps only.

How it works

From SIM to live device

Link SIM and device

Scan the ICCID on the SIM pack and the IMEI on the device box, or import pairs from a CSV file, and choose the customer.

Under 30 seconds per pair

Set the rules

Choose data limits, alert thresholds, network types, SMS and voice for the customer or per SIM.

5 to 10 minutes

Switch on

The SIM activates on the first data session and the device gets its settings over the air.

Automatic

Follow and adjust

Watch usage and alerts, raise a limit when a customer upgrades, or suspend a SIM.

Ongoing

Explore

More about the platform

Device management

Add, configure and follow every device, whatever the brand.

Customer environments

Separate environments, roles and usage per customer.

Personal safety platform

How devices, customers and alarms come together.

Questions

Frequently asked questions

Can SIM cards be activated without touching the device?

Yes. A Cuebly SIM activates when the device is switched on and starts its first data session. The APN and server settings go to the device by SMS or over IP, so devices can be shipped straight to the site, anywhere in Europe.

What is post-billing?

Cuebly invoices you at the end of the month for what was actually used, not in advance. You invoice your customers earlier in the month, so their payment is usually in before our invoice arrives.

How many networks does a Cuebly SIM use?

At least two mobile networks per country, usually two or three, and four or more as an option. The device picks the strongest network and switches when one drops out. The SIMs are non-steered, so signal decides, not a roaming agreement.

Can we set usage alerts per customer?

Yes. Set a monthly data limit per SIM or per customer, and get an alert at a threshold such as 80 percent. Each customer can have its own limits, matching what they pay for.

Can we force devices onto 4G?

Yes. Per SIM you choose which network types are allowed, for example 4G only. That helps now that 2G and 3G networks are being switched off.

What happens if a SIM ends up in another device?

Cuebly knows which device (IMEI) belongs to each SIM (ICCID). If the SIM shows up in a different device, you get an alert and can suspend the SIM until you know what happened.

Do Cuebly SIMs work across borders?

Yes, across Europe, on the strongest available network in each country, without extra setup.

Can we also use our own SIM cards?

Yes. You can mix Cuebly SIMs and your own SIMs. With your own SIMs you enter the SIM and APN details when you add the device; the extra monitoring on this page is for Cuebly SIMs.

Demo

See the SIM side of the platform

In the demo we link a SIM to a device, set a limit and show the usage per customer.