Customer environments
White-label customer portal management for every customer you serve
Give every customer their own environment, with their own devices, users and alarm scenarios, under your brand. You run all of them from one reseller environment.
- Care home
- Logistics
- Login as customer
- Security patrol
- Your logo
0
Fees per customer environment
2 to 5 min
To create a new customer
4
User roles ready to use
Two views
Your view and your customer’s view
The reseller environment is yours. Each customer works in their own environment. Use the switch to see both.
Your customer’s view | Your view
Customers
Only their own company
All your customer accounts: add, edit, archive
Devices
Only their own devices
Every device across customers, with bulk actions
Users
Their own employees and teams
Every user, and who may create administrators
SIM cards
The SIM status of their devices
Your SIM pool, handed out per customer
Money
Their own usage, if you switch it on
Usage per customer, to invoice
Support
Help from you, under your brand
Login as Customer, without their password
What each environment gets
A portal that feels made for them
And for you, one way of working for all of them.
Your brand everywhere
Your logo on the portal, the login screen and the emails, your colours, your own domain, and SMS and voice messages from your own number. The app carries your brand too, at no extra cost.
Roles
Administrator, portal user, alarm manager for the built-in alarm environment, and app user. Each customer gets the roles that fit their organisation.
Modules per customer
Floor plans, scenarios, geofencing, alarm centre integration, reports: switch on only what the customer needs or pays for.
Security
Two-factor authentication per environment, encryption at rest and in transit, an audit log of every change, and hosting in the EU.
Reports for the customer
Device status, alarm activity and response times, battery levels and geofence attendance, ready to export for audits.
Login as Customer
One click from the reseller environment and you see the customer’s environment exactly as they do. Fix a setting, check an alarm or train their administrator, without asking for a password.
Examples
Three customers, three environments
Logistics, 50 devices
Drivers with a TWIG NEO
Basic device management, geofences around the delivery areas, a simple escalation and the app for status updates. The customer plans the drivers, you look after the devices.
Home care, 200 devices
Nurses with an Emerit e-WG200
Beacon maps of the care locations, a connection to a 24/7 alarm centre, more roles and reports for audits. The safety coordinator runs the daily work.
Security, 500 devices
Guards with TWIG, Emerit and the app
Several client sites with their own settings, assistance requests between guards and an API link to the dispatch software. The environment grows with every new contract.
How it works
A new customer, start to finish
Create the customer
Add the customer in the reseller environment with a name, time zone and language. The environment opens in your brand.
2 to 5 minutes
Switch on what they need
Choose the modules for their package, or start from a template of a similar customer.
Minutes, from a template
Add devices and users
Assign devices, import users from a CSV file and set up the alarm scenarios.
30 minutes to 2 hours
Hand over
Send the welcome mail. The customer’s administrator logs in and takes it from there.
Same day
Money
Invoice first, pay later
You set your own prices. Cuebly invoices you at the end of the month for what was used.
Most partners charge their customers a monthly fee per device. Because Cuebly bills afterwards, that money is usually in before our invoice arrives. And with pay-as-you-grow pricing, your price per device drops as your customer base grows.
★★★★★
We needed a portal to integrate TWIG devices and manage our customer installations. Cuebly impressed us with excellent support from a dedicated, experienced team, a user-friendly interface, strong system stability, and an openness to new feature requests with proactive problem-solving.
Günter Kleinszig
Managing Director, Omrigon GmbH
Explore
More about the platform
How devices, customers and alarms come together.
Add, configure and follow every device, whatever the brand.
The app your customers’ employees use, in your brand.
Questions
Frequently asked questions
As many as you need. There are no fees per customer environment. You pay per device, across all your customers.
Yes. Every environment shows your logo, colours and domain, and the app is fully branded along with it. Inside a customer’s dashboards you can also show their own logo and colours.
Each customer environment is separated from the others. Every request carries the customer it belongs to, so one customer can never see or query another customer’s devices, users or alarms.
Yes. From the reseller environment you move devices to another customer, for example when a contract changes. You can download the device history first.
Use Login as Customer in the reseller environment. You see their environment exactly as they do, without asking for their password. Every session is logged.
Yes. Switch modules on or off per customer, such as indoor floor plans, scenarios, geofencing, alarm centre integration and reports. That makes it easy to sell different packages and to upgrade a customer later.
Cuebly shows usage per customer: devices, SIM data, alarms and active modules. You set your own prices and invoice your customers. Cuebly invoices you at the end of the month for what was actually used, so you are usually paid by your customers first.
If you want them to. A customer administrator can add users and give them a role. You decide from the reseller environment whether customers may create administrators or only day-to-day users.
Demo
See the reseller environment
In the demo we create a customer, switch on modules and log in as that customer.