Lite Pro Pro Voice

Critical messages

Critical messages that get a response

Reach the right people in seconds with push messages and assistance requests. Recipients accept or decline with one tap. The platform shows every response in real time.

  • Push messages to people, teams or everyone on a site
  • Assistance requests with accept or decline
  • Real-time response overview in the platform and app

How it works

From message to response

Messages can be sent by hand, from a dashboard tile or automatically by a scenario.

Step 1

A message goes out

Manually, from a dashboard tile, custom view, or by a scenario after an alarm.

Manual Dashboard tile Custom view Scenario

Step 2

People respond

Recipients see who needs assistance, where and what is going on. Then they accept or decline.

Accept Decline

Step 3

You see who is coming

The platform tracks every response live. A scenario can escalate when not enough people accept.

Real time Escalation

Details

Made for urgency, not for noise

Only people who are available receive the message. Every step is logged.

Right recipients

Send to individuals, teams, or everyone present in one or multiple geofences.

Respects availability

Users who switched off their availability do not receive messages.

Delivery you can see

Each request shows whether it was delivered, is waiting, accepted or declined.

Escalate automatically

Scenarios can react when a message is not acknowledged or too few people accept. Even choose to ignore the availability if it’s really critical.

Included in every plan: Lite, Pro and Pro Voice. Compare the plans →

Frequently asked questions

What is an assistance request?

A message that has to be accepted or declined. For example ‘First aider needed at reception’. Everybody related to the assistance request sees responses in real time.

Can app users send assistance requests themselves?

Yes, if you enable it for them in the platform.

What happens if nobody responds?

A scenario can escalate automatically, for example to another team or to the alarm centre.

Related

Works well with

Custom views

Create your own views with buttons, states, texts and more.

Pro Pro Voice

Availability and presence

Manual availability, or automated presence by geofence and Wi-Fi.

Lite Pro Pro Voice

Team chat Coming soon

Chat with your team or send a direct message to one colleague.

Pro Pro Voice

See it working for your customers

Plan a demo and we show the app and the platform with a setup that fits the customers you serve.